CAREERS

• Greet customers in person and on the phone in a friendly, professional manner. 

• Schedule vehicle estimates, repairs, deliveries, and customer appointments. 

• Check customers in and out during vehicle drop-off and pickup. 

• Collect and verify customer and vehicle information. 

• Communicate repair status updates to customers as directed by estimators or production staff. 

• Answer and route incoming phone calls and emails. 

• Process payments and provide receipts. 

• Maintain customer records and update information in the shop management system. 

• Handle incoming and outgoing mail, deliveries, and office supplies. 

• Assist with insurance paperwork and documentation. 

• Keep the reception area clean, organized, and welcoming. 

• Support office staff with filing, scanning, and other administrative tasks. 

• Follow company procedures regarding customer service, confidentiality, and data entry.

• Strong customer service and communication skills. 

• Professional telephone etiquette. 

• Basic computer proficiency, including Microsoft Office and shop management software. 

• Accurate data entry and record-keeping abilities. 

• Ability to multitask and manage a busy front desk environment. 

• Strong organizational and time-management skills. 

• Attention to detail and accuracy. 

• Ability to handle difficult customer situations professionally and calmly. 

• Basic math skills for processing payments and balancing transactions. 

• Ability to work effectively with customers, technicians, estimators, insurance representatives, and vendors. 

• Dependable, punctual, and professional appearance. 

• High school diploma or equivalent preferred.